Eligibility:

• Malezone retains sole discretion in evaluating return eligibility, assessing each case individually.
• To qualify for a refund or exchange, you must have purchased an item from Malezone and be able to provide all details, including the order ID.
• Our return policy extends for 14 days from the date of purchase. Refunds or exchanges cannot be offered beyond this timeframe.
• The returned item must remain in its original, unused condition and must be returned in its original packaging. Failure to do so may result in a partial or no refund.
• The following items are non-returnable:

• • Perishable products.
  • Hygiene products.
  • Digital products.

Return Process:

To initiate a return, please access this link and complete our return form. Our team will diligently assess each request on an individual basis, communicating your eligibility and next steps via email. Should your request be approved, you will receive shipping instructions and, upon receiving your return, we will conduct a thorough inspection and notify you of the approval or rejection. In the event of approval, we will refund the purchase amount to your original payment method. For any inquiries during the return process, please reach out to us at returns@malezone.com.au.

Shipping:

Shipping instructions for returns will be communicated via email upon confirmation of eligibility. Shipping costs for return items are the responsibility of the customer, and these charges are non-refundable. If shipping fees were incurred during your initial order, they will be deducted from your refund. For shipments exceeding $50 in value, we recommend utilizing a track and trace number or considering shipping insurance.

Customer Service:

For questions, support, issues, or warranty claims, please do not hesitate to contact us via email at returns@malezone.com.au.